Unfair Vodacom Practice

Log any scenario where we were unable to assist a contract or upgrade customer, yet we have subsequently find out Vodacom has over-ruled their own criteria’s and offered the client the same or better deal

Reference Number

Select Branch(Required)

Branch Manager Name(Required)

Branch Manager email(Required)

Customer Name(Required)

Customer mobile or account number(Required)

In store scenario(Required)

Manager to explain what has happened in store

List all SR’s that have been logged in an attempt to resolve?

What did Vodacom offer the client that we could NOT?(Required)

Describe what Vodacom did without our knowledge to provide a solution

Other?

Share anything else that would be of concern