Retail Sales & Repairs Coordinator
Responsible for delivering an exceptional customer experience while driving sales of mobile accessories, new devices, and pre-owned mobile phones within The Real Repair Company (TRRC). Coordinates the end-to-end customer repair journey by assisting with repair enquiries, bookings, quotations, customer communication, and collections, ensuring every interaction reflects the company’s commitment to trusted service, technical expertise, and customer satisfaction.
Minimum Requirements
- Grade 12 / Matric
- Previous retail or sales experience preferred
- Experience in mobile phone retail or repairs advantageous
- Comfortable interacting with customers face-to-face and telephonically
- Basic computer literacy
- Basic understanding of mobile devices advantageous
- Willingness to learn and adapt in a technology-driven environment
Key Responsibilities
Sales & Customer Solutions
- Sell mobile accessories, new devices, and pre-owned mobile phones
- Maximise sales opportunities through product recommendations and upselling
- Source products not immediately available to meet customer needs
- Recommend solutions based on customer requirements and budget
- Maintain strong product knowledge to provide informed advice
Customer Experience
- Deliver friendly, professional, and solution-focused service
- Create a positive experience during every customer interaction
- Represent the TRRC brand professionally at all times
- Build customer confidence through excellent service and communication
- Resolve customer queries with empathy and professionalism
Repair Coordination
- Assist customers with repair enquiries and device assessments
- Accurately capture repair information and issue job cards
- Explain repair processes, turnaround times, and customer expectations
- Coordinate repair bookings and ensure accurate documentation
- Support a seamless customer repair journey from intake to collection
Customer Communication & Operations
- Contact customers with repair quotations and updates
- Obtain repair approvals and schedule collections
- Notify customers when repairs are completed
- Maintain store presentation, merchandising, and stock standards
- Support inventory control and overall store operations
Performance Expectations
- Meet and exceed individual and store sales targets
- Maintain high levels of customer satisfaction and service quality
- Ensure efficient and accurate repair bookings, quotations, and follow-ups
- Maintain accurate administration and customer communication
- Contribute positively to team performance and store success
Working Conditions
- Retail trading hours, including weekends and public holidays where required
- Customer-facing retail and repair centre environment
- Fast-paced environment requiring multitasking and attention to detail
- Standing for extended periods during trading hours
Competencies
Sales ability • Customer service • Communication • Problem-solving • Organisation • Attention to detail • Product knowledge • Multitasking
Attributes
Customer-focused • Professional • Solution-driven • Empathetic • Proactive • Organised • Adaptable • Results-oriented
Success Profile
The ideal candidate is passionate about customer service, enjoys working with technology, and thrives in a dynamic retail and repairs environment. They are confident in selling products, coordinating repair processes, and building strong customer relationships while consistently delivering efficient, professional, and solution-focused service that reflects The Real Repair Company’s commitment to trusted mobile technology solutions.
