Branch Manager

Responsible for overall sales performance, operations, compliance, and team leadership. Drives targets, leads change, and manages risk in a fast-paced retail environment.

Minimum Requirements

• 6+ months Cellucity sales experience
• Vodacom training & accreditation
• Knowledge of all systems
• Understanding of commission structures
• Consistent target achievement
• Adaptability to change

Key Responsibilities

• Achieve targets
• Monitor & improve performance
• Analyse data & act fast
• Execute campaigns

• Lead & motivate team
• Coach & develop staff
• Manage performance gaps

• Ensure compliance & accuracy
• Manage stock & reporting
• Control risk & resolve issues

• Maintain service standards
• Handle escalations

Competencies

Sales acumen • Leadership • Organisation • Decision-making • Adaptability • Attention to detail

Attributes

Results-driven • Hands-on • Accountable • Performs under pressure • Ownership mindset

Assistant Branch Manager

Supports the Branch Manager in driving sales performance, operational standards, compliance, and team effectiveness. Plays a key role in executing targets, assisting with team leadership, and ensuring smooth day-to-day branch operations in a fast-paced retail environment.

Minimum Requirements

• 6+ months Cellucity sales experience
• Vodacom training & accreditation
• Knowledge of all systems
• Understanding of commission structures
• Consistent target achievement
• Adaptability to change

Key Responsibilities

• Support achievement of branch sales targets
• Assist in monitoring daily, weekly, and monthly performance
• Help identify underperformance and escalate where required
• Support execution of campaigns and promotions

• Support and motivate the sales team
• Assist with coaching and development of staff
• Help identify performance gaps and support improvement plans

• Assist in maintaining compliance and administrative accuracy
• Support stock control, reporting, and submissions
• Help identify risks and escalate issues promptly

• Support consistent customer service standards
• Assist with handling escalated queries when required

Competencies

Sales awareness • Team support • Organisation • Problem-solving • Adaptability • Attention to detail

Attributes

Results-oriented • Supportive • Reliable • Performs under pressure • Takes ownership

Trainee Manager

Responsible for developing the knowledge, skills, and leadership capabilities required to progress into a future retail management role within Cellucity. The Trainee Manager follows a structured development programme, beginning with mandatory Vodacom training, progressing through a high-performing Sales Consultant role, and ultimately preparing for promotion to Assistant Branch Manager. The role requires a motivated, results-driven individual with leadership potential, a passion for retail sales, and a commitment to delivering exceptional customer experiences.

Minimum Requirements

• Grade 12 / Matric
• Previous retail sales experience essential
• Previous supervisory or team leadership experience advantageous
• Ability to complete all required Vodacom training and accreditation
• Strong computer literacy and willingness to learn new systems
• Demonstrated leadership potential and a desire to grow into management

Key Responsibilities

• Complete all mandatory Vodacom training and accreditation programmes
• Gain proficiency in Cellucity systems, policies, and operational procedures
• Develop strong product, service, and retail process knowledge
• Build an understanding of Cellucity Retail Drivers and business performance measures

• Operate as a high-performing Sales Consultant during the development phase
• Achieve individual sales targets across all product categories
• Promote mobile devices, accessories, contracts, upgrades, and value-added services
• Deliver exceptional customer service and build lasting customer relationships
• Develop a thorough understanding of commission structures and sales performance metrics

• Demonstrate leadership behaviours and accountability in daily operations
• Support store initiatives and contribute positively to team performance
• Learn coaching, performance management, and team development techniques
• Prepare for progression into an Assistant Branch Manager role

• Support daily store operations and administrative activities
• Ensure compliance with company policies and operational standards
• Assist with merchandising, stock management, and operational excellence
• Maintain professionalism and uphold Cellucity brand standards

Performance Expectations

• Successfully complete all mandatory training within the required timeframe
• Consistently achieve or exceed individual sales targets and KPIs
• Demonstrate understanding of Cellucity Retail Drivers and commission structures
• Contribute positively to team culture and overall store performance
• Demonstrate leadership readiness for progression into an Assistant Branch Manager role

Career Progression

Trainee Manager → Sales Consultant (Development Phase) → Assistant Branch Manager → Branch Manager

Progression is performance-based and dependent on successful completion of training, consistent sales performance, demonstrated leadership capability, and operational readiness.

Working Conditions

• Retail trading hours, including weekends and public holidays
• Fast-paced, customer-focused retail environment
• Standing for extended periods during trading hours
• Ongoing training and development as part of the leadership programme

Competencies

Leadership • Sales acumen • Customer service • Coaching • Communication • Decision-making • Adaptability • Organisation • Problem-solving

Attributes

Results-driven • Ambitious • Accountable • Professional • Resilient • Customer-focused • Positive attitude • Eager to learn • Ownership mindset

Success Profile

The ideal candidate is a high-performing retail professional with strong leadership potential and a passion for developing a long-term career in retail management. They consistently deliver sales results, embrace learning opportunities, influence those around them positively, and demonstrate the commitment, accountability, and drive required to become a future Cellucity Branch Manager.

Sales Consultant

Responsible for delivering an exceptional customer experience while driving sales of mobile devices, accessories, contracts, connectivity solutions, and related products and services. Operates in a fast-paced retail environment focused on achieving individual and store sales targets while maintaining high service standards and product knowledge.

Minimum Requirements

• Grade 12 / Matric
• Previous retail sales experience advantageous
• Mobile retail, technology, or telecommunications experience preferred
• Customer service experience beneficial
• Attendance and completion of Vodacom training programmes
• Basic computer literacy

Key Responsibilities

• Achieve monthly sales targets & KPIs
• Promote devices, accessories & connectivity solutions
• Identify sales opportunities proactively
• Drive product & service knowledge
• Support store sales performance

• Deliver exceptional customer service
• Build strong customer relationships
• Understand customer needs & recommend solutions
• Maintain professional communication & conduct
• Handle customer queries effectively

• Complete required Vodacom training & accreditation
• Maintain product & system knowledge
• Learn systems and processes quickly
• Ensure compliance with operational procedures

• Work collaboratively within the store team
• Contribute positively to store culture
• Maintain reliability, punctuality & accountability
• Adapt to changing retail demands

Performance Expectations & Commission Structure

• Achieve monthly sales targets and performance KPIs
• Commission earnings linked to sales and operational benchmarks
• Performance measured across product categories and service offerings
• Maintain ongoing product knowledge and training compliance

Working Conditions

• Retail trading hours, including weekends and public holidays
• Standing for extended periods within a retail environment
• Fast-paced and target-driven sales environment

Competencies

Sales ability • Customer service • Communication • Negotiation • Product knowledge • Adaptability • Teamwork

Attributes

Outgoing • Energetic • Self-motivated • Target-driven • Professional • Customer-focused • Positive attitude • Eager to learn

Success Profile

The ideal candidate is enthusiastic about technology, enjoys interacting with people, and thrives in a sales-driven retail environment. They are confident, motivated by targets and incentives, eager to learn, and committed to delivering excellent customer service while contributing positively to the success of the store and brand.

Express Sales Consultant

Responsible for delivering fast, efficient, and professional customer service within a high-volume retail environment. Focuses on quick cash sales transactions, including mobile accessories, prepaid products, devices, and over-the-counter purchases, while identifying upselling and cross-selling opportunities to support store sales performance and achieve targets.

Minimum Requirements

• Grade 12 / Matric
• Previous retail or customer service experience advantageous
• Experience in mobile retail, technology, or fast-paced retail environments preferred
• Attendance and completion of Vodacom training programmes
• Basic computer literacy

Key Responsibilities

• Process quick cash sales transactions efficiently
• Achieve monthly sales targets & KPIs
• Identify upselling and cross-selling opportunities
• Promote mobile accessories, prepaid products & devices
• Contribute to overall store sales performance

• Deliver fast and professional customer service
• Assist customers accurately and efficiently
• Maintain a positive and approachable attitude
• Handle customer queries confidently
• Ensure a smooth and efficient shopping experience

• Complete required Vodacom training & accreditation
• Maintain operational accuracy and attention to detail
• Learn retail systems and processes quickly
• Follow store procedures and compliance standards

• Work collaboratively within the store team
• Support a positive and energetic store culture
• Remain reliable, punctual & accountable
• Operate efficiently in a high-volume environment

Performance Expectations & Commission Structure

• Achieve monthly sales targets and performance KPIs
• Performance measured on sales output, upselling effectiveness, customer service & operational accuracy
• Commission and incentives linked to achieving sales and operational targets

Working Conditions

• Retail trading hours, including weekends and public holidays
• Standing for extended periods in a busy retail environment
• Fast-paced, customer-focused, and target-driven environment

Competencies

Customer service • Sales ability • Communication • Attention to detail • Efficiency • Adaptability • Teamwork

Attributes

Outgoing • Energetic • Customer-focused • Professional • Sales-driven • Positive attitude • Reliable • Quick-thinking

Success Profile

The ideal candidate is confident, quick-thinking, and customer-focused, with the ability to provide fast and efficient service without compromising on customer experience. They are motivated by targets, comfortable engaging with customers, and capable of identifying sales opportunities while operating in a high-volume retail environment.

Casual Sales Consultant

Responsible for providing fast, efficient, and professional customer service within the retail store environment on a casual and flexible basis, as scheduled by the Branch Manager. Focuses primarily on assisting customers with quick cash sales transactions, including mobile accessories, prepaid products, devices, and other over-the-counter purchases, while identifying upselling opportunities and contributing towards store sales performance and customer satisfaction.

Minimum Requirements

• Grade 12 / Matric preferred
• Previous retail or customer service experience advantageous
• Experience in mobile retail, accessories, or fast-paced retail environments beneficial
• Basic computer literacy
• Interest in mobile phones, accessories & technology products

Key Responsibilities

• Assist customers with quick cash sales transactions
• Identify upselling opportunities to support store sales
• Promote mobile accessories, prepaid products & devices
• Contribute positively towards sales performance
• Support customer satisfaction and service standards

• Deliver fast and professional customer service
• Engage confidently with customers and colleagues
• Provide efficient assistance in a busy retail environment
• Maintain a positive and approachable attitude
• Handle customer interactions professionally

• Support store operations as required
• Maintain operational accuracy and attention to detail
• Adapt to changing store and customer demands
• Assist where needed to support the retail team

• Work collaboratively within the store team
• Maintain professional appearance and conduct
• Demonstrate reliability and flexibility with working hours
• Contribute positively to store culture and teamwork

Performance Expectations

• Contribute positively to store sales and customer service standards
• Performance measured on customer engagement, sales contribution, upselling effectiveness & operational support
• Potential consideration for future permanent opportunities based on performance and business requirements

Working Conditions

• Casual and flexible working schedule based on operational requirements
• Retail trading hours, including weekends and public holidays where required
• Standing for extended periods within a retail environment
• Fast-paced and customer-focused environment

Competencies

Customer service • Communication • Sales awareness • Adaptability • Teamwork • Attention to detail • Efficiency

Attributes

Outgoing • Approachable • Energetic • Customer-focused • Reliable • Flexible • Positive attitude • Professional

Success Profile

The ideal candidate is enthusiastic, confident, and customer-oriented, with the ability to provide efficient service in a busy retail environment. They enjoy interacting with people, are motivated to contribute to sales performance, and are flexible in supporting the store’s operational needs on a casual basis.

Tech Zone Consultant

Responsible for providing front-line technical support and customer assistance within the Vodacom Repairs Store environment. Assists customers with troubleshooting, device settings, applications, software-related queries, and the overall repairs process for mobile phones, tablets, laptops, and related technology products. Serves as both the first and final touch point in the customer repair journey, ensuring professional, empathetic, and efficient support throughout the repair process.

Minimum Requirements

• Grade 12 / Matric
• Technical certification or studies in IT, Mobile Technology, or related field advantageous
• Previous experience in technical support, mobile repairs, IT support, or customer service preferred
• Experience working with smartphones, laptops, mobile applications & operating systems
• Retail or repairs environment experience advantageous

Key Responsibilities

• Assist customers with device troubleshooting and technical queries
• Support customers with device settings, applications & connectivity issues
• Provide guidance on Android, iOS, Windows & mobile applications
• Assist with repair assessments and customer updates
• Support customers throughout the repair process from check-in to collection

• Deliver professional and empathetic customer service
• Explain technical concepts in simple and clear terms
• Handle customer concerns calmly and professionally
• Maintain strong communication throughout the repair journey
• Ensure a positive and reassuring customer experience

• Maintain accurate repair administration and documentation
• Work on repair management systems and related processes
• Ensure attention to detail and operational accuracy
• Support service turnaround and workflow efficiency

• Work collaboratively within the technical support team
• Contribute positively to overall store operations
• Maintain a professional appearance and conduct
• Support customer retention through service excellence

Performance Expectations

• Deliver high levels of customer satisfaction throughout the repair journey
• Maintain accurate repair administration and communication standards
• Meet service turnaround and customer engagement expectations
• Contribute positively to overall store operations and customer retention

Working Conditions

• Retail trading hours, including weekends and public holidays where required
• Customer-facing retail and technical support environment
• Fast-paced environment requiring multitasking and customer interaction

Competencies

Technical troubleshooting • Customer service • Communication • Problem-solving • Attention to detail • Administration • Adaptability

Attributes

Customer-focused • Technically minded • Professional • Patient • Empathetic • Solution-oriented • Proactive • Calm under pressure

Success Profile

The ideal candidate is technically knowledgeable, customer-focused, and passionate about technology. They are able to confidently assist customers with technical issues while providing reassurance and empathy throughout the repair process. They thrive in a fast-paced environment, communicate clearly, and are committed to delivering a seamless and professional customer experience from device check-in to collection.

Store Greeter

Responsible for creating a positive first impression for every customer entering the store. As the first point of contact, the Store Greeter delivers a welcoming, professional, and customer-focused experience by ensuring customers feel valued, understood, and appropriately assisted from the moment they enter the store. The role includes managing customer flow using the Qnomy queue management system, directing customers to the correct service areas, and proactively managing waiting customers to support a seamless in-store experience.

Minimum Requirements

• Grade 12 / Matric preferred
• Previous customer service, receptionist, hospitality, or retail experience advantageous
• Experience in high-volume customer-facing environments beneficial
• Basic computer literacy
• Ability to learn and operate the Qnomy queue management system

Key Responsibilities

• Welcome customers warmly and professionally upon arrival
• Create a positive and customer-focused first impression
• Assist customers with general queries and direction within the store
• Ensure customers feel acknowledged, valued, and supported
• Maintain professional communication and presentation standards

• Manage customer flow using the Qnomy queue management system
• Direct customers to the appropriate service areas efficiently
• Monitor waiting times and proactively engage waiting customers
• Identify and escalate customer frustrations or service delays
• Support smooth operational flow within the store environment

• Communicate effectively with customers and store staff
• Escalate service concerns or operational issues where necessary
• Maintain professionalism and composure under pressure
• Provide clear and accurate customer guidance

• Work collaboratively with store management and team members
• Contribute positively to store culture and customer service standards
• Support overall store operations where required
• Maintain a professional appearance and conduct at all times

Performance Expectations

• Deliver a consistently positive customer welcome experience
• Maintain efficient and accurate queue management
• Minimise customer frustration related to waiting times
• Ensure effective communication and escalation of service concerns
• Support overall store customer satisfaction and operational flow

Working Conditions

• Retail trading hours, including weekends and public holidays
• Front-of-store customer-facing role
• Fast-paced and high-volume retail environment
• Standing for extended periods during shifts

Competencies

Customer service • Communication • Emotional intelligence • Queue management • Problem-solving • Attention to detail • Teamwork

Attributes

Friendly • Approachable • Professional • Empathetic • Patient • Observant • Calm under pressure • Customer-focused

Success Profile

The ideal candidate is warm, attentive, and highly customer-oriented, with the ability to make every customer feel welcomed and valued from the moment they enter the store. They are observant, emotionally intelligent, and proactive in managing customer expectations and waiting experiences while supporting smooth store operations and exceptional customer service delivery.

Mobile Technician

Responsible for diagnosing, repairing, testing, and maintaining mobile devices in accordance with company and manufacturer standards. The role requires a technically skilled and detail-oriented individual with proven experience in mobile phone repairs and troubleshooting, ensuring devices are repaired efficiently while maintaining high workmanship, repair accuracy, and customer service standards.

Minimum Requirements

• Grade 12 / Matric
• Tertiary qualification in Electronics, IT, Mobile Technology, or related technical field advantageous
• Previous mobile phone repair experience essential
• Experience working with smartphone diagnostics and repair tools
• Exposure to multiple smartphone brands and operating systems preferred

Key Responsibilities

• Diagnose and repair mobile device hardware and software faults
• Perform testing and troubleshooting on mobile devices
• Work with Android, iOS, and related operating systems
• Use repair tools, testing equipment, and diagnostic systems effectively
• Maintain high standards of repair workmanship and accuracy

• Meet required repair turnaround times and productivity targets
• Minimise repeat repairs and technical errors
• Ensure quality control and repair consistency
• Maintain attention to detail throughout the repair process
• Support operational efficiency within the repair centre

• Maintain accurate repair documentation and administration
• Follow manufacturer and company repair standards
• Ensure proper handling and care of customer devices
• Maintain a clean, organised, and safe technical workspace

• Work collaboratively within the technical repairs team
• Support customer satisfaction through quality repairs
• Communicate repair-related information professionally where required
• Contribute positively to the overall repair centre environment

Performance Expectations

• Maintain high repair accuracy and quality standards
• Meet required repair turnaround times and productivity targets
• Minimise repeat repairs and technical errors
• Ensure accurate administration and repair documentation
• Contribute positively to customer satisfaction and operational efficiency

Working Conditions

• Technical workshop or repairs centre environment
• Retail trading hours, including weekends and public holidays where required
• Requires prolonged periods of concentration and technical work
• Use of specialised repair tools and diagnostic equipment

Competencies

Technical troubleshooting • Diagnostics • Problem-solving • Attention to detail • Time management • Quality control • Organisation

Attributes

Detail-oriented • Methodical • Professional • Accountable • Reliable • Quality-driven • Technically minded • Focused

Success Profile

The ideal candidate is technically skilled, detail-oriented, and methodical in their approach to mobile repairs. They possess strong troubleshooting abilities, maintain high workmanship standards, and are committed to delivering efficient and accurate repairs while supporting a professional and customer-focused repair environment.

Retail Sales & Repairs Coordinator

Responsible for delivering an exceptional customer experience while driving sales of mobile accessories, new devices, and pre-owned mobile phones within The Real Repair Company (TRRC). Coordinates the end-to-end customer repair journey by assisting with repair enquiries, bookings, quotations, customer communication, and collections, ensuring every interaction reflects the company’s commitment to trusted service, technical expertise, and customer satisfaction.

Minimum Requirements

• Grade 12 / Matric
• Previous retail or sales experience preferred
• Experience in mobile phone retail or repairs advantageous
• Comfortable interacting with customers face-to-face and telephonically
• Basic computer literacy
• Basic understanding of mobile devices advantageous
• Willingness to learn and adapt in a technology-driven environment

Key Responsibilities

• Sell mobile accessories, new devices, and pre-owned mobile phones
• Maximise sales opportunities through product recommendations and upselling
• Source products not immediately available to meet customer needs
• Recommend solutions based on customer requirements and budget
• Maintain strong product knowledge to provide informed advice

• Deliver friendly, professional, and solution-focused service
• Create a positive experience during every customer interaction
• Represent the TRRC brand professionally at all times
• Build customer confidence through excellent service and communication
• Resolve customer queries with empathy and professionalism

• Assist customers with repair enquiries and device assessments
• Accurately capture repair information and issue job cards
• Explain repair processes, turnaround times, and customer expectations
• Coordinate repair bookings and ensure accurate documentation
• Support a seamless customer repair journey from intake to collection

• Contact customers with repair quotations and updates
• Obtain repair approvals and schedule collections
• Notify customers when repairs are completed
• Maintain store presentation, merchandising, and stock standards
• Support inventory control and overall store operations

Performance Expectations

• Meet and exceed individual and store sales targets
• Maintain high levels of customer satisfaction and service quality
• Ensure efficient and accurate repair bookings, quotations, and follow-ups
• Maintain accurate administration and customer communication
• Contribute positively to team performance and store success

Working Conditions

• Retail trading hours, including weekends and public holidays where required
• Customer-facing retail and repair centre environment
• Fast-paced environment requiring multitasking and attention to detail
• Standing for extended periods during trading hours

Competencies

Sales ability • Customer service • Communication • Problem-solving • Organisation • Attention to detail • Product knowledge • Multitasking

Attributes

Customer-focused • Professional • Solution-driven • Empathetic • Proactive • Organised • Adaptable • Results-oriented

Success Profile

The ideal candidate is passionate about customer service, enjoys working with technology, and thrives in a dynamic retail and repairs environment. They are confident in selling products, coordinating repair processes, and building strong customer relationships while consistently delivering efficient, professional, and solution-focused service that reflects The Real Repair Company’s commitment to trusted mobile technology solutions.

Retail Store Administrator

Responsible for overseeing and managing all administrative functions within the retail store environment. Ensures accurate sales reporting, effective cash and banking control, compliance with operational procedures, and minimisation of business risk. Supports daily retail operations through strong financial administration, reporting accuracy, stock integrity, and adherence to company policies and operational standards.

Minimum Requirements

• Grade 12 / Matric
• Previous retail administration or financial administration experience advantageous
• Experience working with retail POS and reporting systems preferred
• Proficiency in Microsoft Excel, Word & Outlook
• Strong numerical and reconciliation ability

Key Responsibilities

• Manage daily sales reconciliations and reporting processes
• Ensure accurate cash handling and banking procedures
• Maintain accurate financial records and documentation
• Prepare and submit operational reports within required deadlines
• Identify and escalate discrepancies or operational risks

• Ensure compliance with company policies and operational procedures
• Support audit readiness and operational control measures
• Maintain administrative filing and recordkeeping standards
• Assist in minimising stock losses and cash variances
• Support stock integrity and operational accuracy

• Support daily retail store operations and administration
• Work collaboratively with store management and staff
• Provide administrative assistance where required
• Maintain confidentiality and professionalism at all times

• Monitor and identify operational or financial risks
• Ensure adherence to cash control and banking processes
• Escalate irregularities, discrepancies, or compliance concerns
• Support the reduction of business risk within the store environment

Key Performance Indicators (KPIs)

• Accuracy of sales and banking reconciliations
• Timeliness of reporting submissions
• Reduction in cash variances and stock losses
• Compliance with audit and operational requirements
• Administrative accuracy and filing standards
• Effective risk identification and escalation

Working Conditions

• Monday to Friday, 08:00 to 17:00
• Office and sales floor environment
• May require occasional overtime during stock takes or month-end periods

Competencies

Financial administration • Reconciliation • Attention to detail • Organisation • Problem-solving • Risk awareness • Communication

Attributes

Detail-oriented • Organised • Professional • Accountable • Reliable • Analytical • Confidential • Proactive

Success Profile

The ideal candidate is highly organised, financially accurate, detail-oriented, and capable of maintaining strong operational controls in a fast-paced retail environment. They demonstrate integrity, accountability, and a proactive approach to reducing operational risk while supporting overall store performance.